Experience it
Want to see what a stay really looks like with kids? Here’s how other families did it.
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tips and watch-outs from families who've been there
sleep
- Rooms are beautiful, as are the views
- All rooms face the ocean, but Mangrove suites (ground floor) have limited ocean views.
- Floor-to-ceiling windows slide almost completely open for an indoor-outdoor feel.
- Only the two and three bedroom suites have a door between the living room and bedroom.
- Cribs & rollaways are free for kids under 12; couches can be made up as beds (complete with kid-size pillows and sheets).
play
- Your Guía (personal concierge) can schedule activities.
- Babysitting is easy to book, and the kids club (extra charge) is small but well-run.
- There's plenty of seating at the pool and beach - no need to rush and save chairs!
- The family pool has several baby and toddler-friendly shallow areas. There's no seating by the baby pool and splash pad.
- The beach is great for little kids. It's not particularly scenic, but the water is shallow and gentle, and beach soccer, volleyball, and kayaking are all free (as are the shaded cabanas).
- There's no playground, but the swings and hammocks around the property were a hit.
- Paths are stroller-friendly and everything is a short walk.
- Offer free professional family photo sessions. You only buy photos if you like them (helpful when you never know if your kids will cooperate or not)!
eat
- All of the restaurants are delicious! The staff are great with kids and they have some of the best kids menus we've seen.
- Kids were welcomed with a cookie decorating kit - a big hit after a travel day
- No in-room kitchens or coffee machines, but there's a free coffee station and a truck that sells espresso drinks and pastries.
- The free popsicles by the pool were a nice daily treat.
- Easy to golf cart over to the St. Regis or The Edition if you want to try other restaurants.
The details
What room setup does your family need, at minimum?
King/queen bed includes pullout sofas
Kid-size bed includes sofas (not pullout), twin beds, or rollaway beds
Results show rooms that meet or exceed your minimum.
If you move forward to booking, we'll make sure the hotel has an accurate guest count,
Three Bedroom Ocean Duplex with Plunge Pool
2 king bedrooms, 1 two-queen bedroom, 2 sofas in living room, 1 crib can fit in living room half-bath
- There are two versions of this room: Penthouse and Veranda.
- Penthouse: on the 3rd and 4th floors
- Veranda: on the 1st and 2nd floors
- Two plunge pools
- Butler service
- Indoor and outdoor dining tables
- Three soaking tubs
Two Bedroom Ocean Duplex with Plunge Pool
1 king bedroom, 1 two-queen bedroom, 2 sofas in living room, 1 crib can fit in living room half-bath
- There are two versions of this room: Penthouse and Veranda.
- Penthouse: on the 3rd and 4th floors
- Veranda: on the 1st and 2nd floors
- Plunge pool
- Butler service
- Soaking tub
- Living room with two couches
- Large terrace
Two Bedroom Ocean & Sunset Suite with Plunge Pool
1 king bedroom, 1 two-queen bedroom, 2 sofas in living room, 1 crib will fit in half bath
- this is the smallest of the two-bedroom suites and is all on one floor
- this room is located on the 3rd floor
- Plunge pool
- Butler service
- Soaking tub
- Living room with two couches
- Large terrace
One Bedroom Ocean and Sunset Suite with Plunge Pool
1 king bedroom, 2 living room sofas, 1 crib can fit in living room half-bath
- This suite has a bit more inside space than the Ocean Suite with Sky Deck, but less outside space
- there is no door between the bedroom and living room
- Plunge pool
- Butler service
- Soaking tub
- Living room with two couches
- Large terrace
Ocean Suite with Sky Deck and Plunge Pool
1 king bed, 2 living room sofas, or you can fit rollaways, 1 crib can fit in half bath
- This top-floor room has two large outside spaces with great views. (Though warning - it can get quite windy)
- This room has tons of space - plenty of room for a family with three (maybe 4!) young children. But there is no door separating the bedroom and living room and you can see the couches from the master bed, so if you want more privacy you'll need to book two connecting rooms or a two-bedroom suite.
- There's a small dining table in the living room, plus a large outside dining table.
- There are only two of these rooms on the property - in Building 1 and in Building 8 (closest to the St. Regis).
- Plunge pool
- Butler service
- Separate sitting area
- Large terrace with outdoor living space
- Spacious bathroom with soaking tub
- Oceanview
Ocean Suite with Plunge Pool
1 king bed, 2 living room sofas, 1 crib can fit in half bath
- These rooms are spacious - but there is no door separating the bedroom and living room.
- A crib can easily fit in the half-bath (located off of the living room).
- There's room to add a rollaway or you can have the staff make up the couches into beds for young children.
- Plunge pool
- Butler service
- Soaking tub
- Living room with two couches
- Large terrace
Ocean Studio with Sky Deck and Plunge Pool
1 king bed, space for a crib and/or rollaway
- These rooms are located on the 4th (top) floor.
- The "sky deck" is a rooftop terrace (on the same floor as the rest of your room, but no rooms or roof above it). It offers views in several directions - including sunset.
- The sky deck has somewhat limited privacy due to its proximity to another sky deck.
- Private rooftop terrace with plunge pool
- Large terrace with outdoor living space
- Soaking tub
Ocean Studio with Plunge Pool
1 king bed, option to add a crib or a rollaway
- All rooms have a direct view of the ocean.
- The plunge pool is elevated, making it hard for a small baby to fall in.
- Option to connect to another ocean view room
- Plunge pool
- Large terrace with outdoor living space
- Soaking tub
Mangrove Studio with Plunge Pool - 2 Queen
2 Queen beds, option to add a crib
- These ground floor rooms are more protected from the wind (the outside space on higher up rooms can get quite windy). They also offer more outside space than most other studio rooms, including a small grassy area.
- The view is primarily of the mangroves, though you may be able to see a bit of ocean from some rooms.
- These pools are in-ground (easier for kids to access). If you're worried about small children falling in, you should book rooms on higher floors (Ocean Studios, Ocean Suites) have elevated plunge pools.
- Option to connect to another Mangrove Studio.
- In-ground plunge pool
- Large terrace with outdoor living space
- Soaking tub
Mangrove Studio with Plunge Pool - 1 King
1 King bed, space for crib and rollaway
- These ground floor rooms are more protected from the wind (the outside space on higher-up rooms can get quite windy). They also offer more outside space than most other studio rooms, including a small grassy area.
- The view is primarily of the mangroves, though you may be able to see a bit of ocean from some rooms.
- These pools are in-ground (easier for kids to access). If you're worried about small children falling in, you should book rooms on higher floors (Ocean Studios, Ocean Suites) have elevated plunge pools.
Soaking tub
Large terrace with outdoor living space
In-ground plunge pool
Ocean Studio - 2 Queen
2 queen beds, space for crib
- Entry level room, but is still spacious and has ocean views.
- Bathroom has limited privacy - sink and shower are separated from bedroom by curtains; toilet is separated by a door.
- This is the only room category with no plunge pool
- Large terrace with outdoor living space & chaise lounge
- Spacious bathroom with soaking tub
- Can connect to 2nd Ocean Studio room for additional space
Ocean Studio - 1 King
1 king bed, space for crib and rollaway
- Entry level room, but is still spacious and has ocean views.
- Bathroom has limited privacy - sink and shower are separated from bedroom by curtains; toilet is separated by a door.
- Can connect to a 2 queen ocean studio
- This is the only room category with no plunge pool
- Large terrace with outdoor living space & chaise lounge
- Spacious bathroom with soaking tub
- Can connect to 2nd Ocean Studio room for additional space
- Ages: designed for 4-11 (can accommodate younger, if potty trained)
- Hours: 9am-5pm daily (can do full or half days), evening program Tue/Thu/Sat 6-8:45pm
- Cost: an extra fee
- They publish a weekly schedule of activities, which you will receive closer to your stay.
- You do not need to make a reservation in advance for daytime (but you do 24-hr in advance for the evening program). Kids can stay for a full day or a half day.
- There's an adults-only pool, a family pool, a baby pool, and a splash pad. There are no lifeguards on duty.
- The family pool has several large one foot deep shallow sections, perfect for young children. Some of the shallow areas have daybeds and lounge chairs. The rest of the pool is four feet deep
- There's ample seating by the family pool - both standard pool loungers and daybeds. The baby pool (1.5 feed deep) and splash pad are tucked away around the corner, across from the kids club, and don't have seating by them, but you can see them from a hot tub.
- Private cabanas are available by the adult pool only and require a minimum spend.
- The water is very calm and great for young children.
- The beach is quite large, with plenty of room to run around.
- Shaded cabanas are available, first come first serve.
- Soccer, volleyball, and tennis nets in the sand (with free equipment rental)
- Kayaking and stand-up-paddleboarding are free, but subject to weather conditions
- Beach toys are available to purchase from the beach activities hut
- Available by the hour or overnight, for a fee.
- They will recommend how many sitters you need based on number and ages of kids.
- Required to book at least 24 hours in advance, can cancel up until 5 hours before.
- Older kids may enjoy going off-property to visit a cenote.
- Kids may enjoy the bracelet-making class; must be 13 to take the cooking class.
- Tennis, pickleball, and padel are available at the Kanai Racket Club, for a fee (a short drive from the hotel). They offer lessons and clinics for adults and for kids.
Highlights
- Kids 5 and under Eat Free (extended to 10 and under June 1 - October 31, 2025!)
- Each restaurant has a unique kids menu, and can accommodate allergies, sensitivities, or general pickiness
Early Morning
Free Coffee Bar (near Chu Chu) | 7-11am
Chu Chu (espresso drinks & pastries) | 7-11am
Breakfast
Itzam | 7am - 11am | View menu
Lunch
Poolside Service | 11am - 6pm | View menu
Che Che | 12pm - 2pm | View menu
El Changarro | 12pm - 5pm | View menu | Kids menu
Dinner
Itzam | 6pm - 10:30pm | View menu
Che Che | 6:30pm - 10pm | View menu
Feast of Flavors (rotating experiences) | 6:30 - 10pm | View menus
Snacks
Poolside Service | 11am - 6pm | View menu
Room Service | 24/7
Itzam | 1pm - 5pm | View menu
- Private transportation from Cancun International Airport is available ($198 one way for up to 5 people); car seats can be provided; can also accommodate larger groups
- Free golf cart service to other two properties in Kanai (St. Regis and Edition)
- Taxis can be arranged for going off-property
- cribs
- baby bathtubs
- diaper pails
- baby toiletries
- baby monitors
- kid-sized sheets and pillows
- Books, games, and movies
Ready to Book Your Stay?
Book through us (at no added cost!) for access to perks, including resort credit, free breakfast, preference for upgrades and early check-in/late check-out (crucial for naps!)
